Frequently Asked Questions

We are a boutique, agile property management and marketing firm committed to maximizing the returns on your property investment. Our commitment involves consistently delivering exceptional service to guests and maintaining your property in pristine condition. We are also proud to maintain a close relationship with our investors, ensuring constant communication and providing a full transparency report on a monthly basis.

We are a committed team that prioritizes customer satisfaction as our primary objective, knowing that everything else will naturally fall into place. This commitment is reflected in the positive reviews from our delighted clients. Our team consistently evaluates market conditions, peak seasons, and adjusts our pricing strategy accordingly.

When you have decided to include SEVA in your property rental journey, we will conduct the following steps: Owner meeting to understand goals and requests Site visit Site maintenance, renovation, or redecoration (if any) Photoshoot Create listings in OTAs (Airbnb, Booking.com, Agoda, etc) Marketing Start receiving guests

Cleaning Staff Training: Junior staff undergo a minimum of 3 months of training and receive guidance for at least 6 months before being assigned to a property. Laundry: We select only best-hotel quality of laundry shop in the area. Any damage and stains are documented. Maintenance Routine Maintenance: Regular, scheduled checks and tasks to ensure properties remain in their prime. Emergency Protocols: Readiness plans for unexpected situations, detailing immediate actions and responsibilities. Finances Internal Audits: Regular scrutiny to validate the integrity of financial records Transparent Reporting: Compliance with legal norms for clear financial disclosures

We will maintain constant communication with the owner, providing updates on the property's condition, any necessary maintenance, as well as the planned performance and pricing timeline for the property.

Yes absolutely. Given that the owner has visibility to the property's calendar, we can open or close availability based on their preferences.

Our cleaning staff is trained to report any property damages after guest check-out. In case of damage, we will seek compensation from the guest. Additionally, bookings from many OTAs like Airbnb and Booking.com also include insurance coverage. Our maintenance team also performs monthly inspections and schedules any required maintenance in the subsequent visits as necessary. Any emergency maintenance will be performed immediately.

The inspection is included in the package, but any maintenance expenses are not covered. We will notify the owner of any significant maintenance issues and provide an estimated expense before proceeding with the work.

In order to ensure transparency for property owners, we furnish monthly reports enabling them to monitor their financial activities and return on investment. These reports encompass vital business metrics such as occupancy rate, average nightly rate, revenue, fixed and variable costs, gross margin, and more.

The owner can opt to handle utility payments independently, or Seva can facilitate payments using funds from the monthly revenue. Any utility payments made will be documented in the monthly report.

We will do monthly transfer to Owner's bank account (local & international) The owner will receive the net profit which calculated from booking revenue minus the expenses and commission

A dedicated property consultant will be assigned to every property Owner. The consultant will be able to answer any inquiries, detailed updates on property's status, communicate if any maintenance is required.

In addition to our monthly report, we will maintain constant communication with the owner. This includes updates from new bookings, guest feedback, maintenance needs, to emergency situations.